FAQ'S

Welcome to the sentimentsstore.store Faq's!  Whether you're browsing or already a customer, here are answers to the most common questions about our products, orders, delivery, and policies. If you don’t find what you’re looking for, feel free to contact us directly. 🙋📞

♂️ About Our Products

 Q: What Type of Products are You Selling?

A:we are selling these types of products

*Cups & Mugs

*Drinkware Glasses

*Teasets

*Teapots

🛍️ Ordering & Payment

Q: How can I place an order?
A:🛒 Orders can be placed directly on our website: sentimentsstore.store
Just choose your favorite Product, add it to your cart, and proceed to checkout.

Q: What currency are prices listed in?
A:💱 All prices are listed in GBP (United Kingdom).

Q: What payment methods do you accept?
A:💳 We accept secure online payments through major debit/credit cards using encrypted checkout systems.

🚚 Shipping & Delivery

Q: Do you ship outside the United Kingdom?
A:🚫 No, currently we ship only within the United Kingdom.

Q: How long does delivery take?
A:📦 Delivery typically takes 4 to 6 business days.
🕓 Order before 4:00 PM United Kingdom (Monday–Friday) for faster processing.

Q: Which courier do you use?
A:🚛 We ship with FedEx, ensuring fast, safe, and trackable deliveries.

Q: How can I track my order?
A:🔍 You’ll receive a tracking number via email as soon as your order ships.

🔁 Returns & Refunds

Q: Do you accept returns or exchanges?
A:✅ Yes! We accept returns and exchanges within 8 days of delivery. 

Q: Is there a return fee?
A:🚫 No! We include a return shipping label in your package and do not charge any restocking fees.

Q: How long does a refund take?
A:⏳ Refunds are processed within 5 business days after we receive the returned item.

Q: What if I receive a damaged or incorrect item?
A:📸 Please notify us within 48 hours of delivery with a photo of the item. We’ll offer a free replacement or full refund right away.

🛡️ Order Safety & Support

Q: Is my order safe during delivery?
A:🔐 Yes! All packages are:

  • Tamper-proof and securely packed

  • Shipped with trusted carriers

  • Fully trackable

Q: Who do I contact for help?
A:📧 Email: support@sentimentsstore.store
📱 Phone / WhatsApp: +44 7754 057225
🏠 Address: 24 Bala Street
Liverpool, L4 2QW
United Kingdom

Still Have Questions?

If your question isn’t listed here, don’t worry — we’re happy to help.
Reach out via email, phone, or WhatsApp, and we’ll get back to you as soon as possible. 🤝

🛍️sentimentsstore.store