FAQ'S

Welcome to the Sentiments Store FAQ page! Here you'll find answers to our most commonly asked questions about orders, products, shipping, returns, and more. If you still need help, don’t hesitate to contact us.

🛍️ Orders & Products

Q: What types of products do you sell?
We offer a curated selection of quality home and lifestyle items, including:

  • Drinkware (cups & mugs)

  • Home décor (candle holders, jewellery organisers)

  • Diffusers & humidifiers

  • Ash trays & lighters

Q: How do I place an order?
Simply browse our collections, add your chosen items to the cart, and follow the secure checkout process.

Q: Can I change or cancel my order after placing it?
If your order hasn't been processed yet, we may be able to update or cancel it. Please contact us as soon as possible at support@sentimentsstore.store.

🚚 Shipping & Delivery

Q: Do you ship outside the UK?
Currently, we only ship within the United Kingdom.

Q: How long will my order take to arrive?

  • Standard Delivery: 2–5 working days

  • Express Delivery: 1–2 working days (orders before 2:00 PM)
    Orders are processed within 1–2 business days.

Q: How much is shipping?

  • Standard: £3.99

  • Express: £5.99

  • FREE Standard Shipping on orders over £40

Q: Will I receive a tracking number?
Yes. You’ll receive a shipping confirmation email with a tracking number once your order has been dispatched.

🔄 Returns & Refunds

Q: What is your return policy?
We accept returns within 14 days of delivery, as long as the item is unused and in its original packaging. Please see our Return & Refund Policy for full details.

Q: How do I start a return?
Email us at support@sentimentsstore.store with your order number and reason for return. We'll send return instructions and address.

Q: Can I return used or opened items?
For hygiene and quality reasons, we do not accept returns on used items (e.g. drinkware or diffusers that have been opened).

💳 Payments & Security

Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay via our secure checkout.

Q: Is your checkout secure?
Yes. We use SSL encryption and Shopify’s secure payment gateway to protect your information.

🕯️ Product Care

Q: How do I clean my mugs and diffusers?
We recommend hand-washing mugs unless otherwise stated. For diffusers, follow the care instructions included with the product. Avoid overfilling and always unplug before cleaning.

Q: Are your products gift-friendly?
Absolutely! Many of our items make thoughtful gifts. Just let us know if it’s a gift at checkout — we may even add a personal touch.

📞 Need Help?

If your question isn’t answered above, feel free to reach out:

📧 Email: support@sentimentsstore.store
📞 Phone: +44 7754 057225
🏠 Address: 24 Bala Street, Liverpool, L4 2QW, United Kingdom

We're here to make your shopping experience smooth, stylish, and satisfying — thank you for choosing Sentiments Store!