Ceramic Queen & King Mug Set

Thank you for shopping at Sentiments Store. We are committed to delivering your order safely, quickly, and affordably across the United Kingdom. Please review our shipping policy below.

🚚 Delivery Area

We currently ship within the United Kingdom only.

📦 Processing Time

1–2 business days (Monday to Friday).

💳 Shipping Rates & Delivery Times

Shipping MethodCostEstimated Delivery TimeStandard Delivery£3.992–5 working daysExpress Delivery£5.991–2 working daysFree Standard DeliveryFREE2–5 working daysEligibility: Orders over £40

Please note: Delivery times are estimates and may vary during busy periods or due to postal delays.

📦 Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and link to track your package in real time.

❌ Delayed or Missing Orders

If your order hasn’t arrived within the estimated time, please:

We'll work quickly to locate your parcel or arrange a replacement if needed.

📬 Incorrect Address

Please double-check your shipping address at checkout. If you spot an error, contact us immediately at support@sentimentsstore.store.

We are not responsible for delays or lost parcels due to incorrect addresses.

📦 Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:We'll gladly send a replacement or issue a refund where applicable.

🛑 Restricted Items

Please ensure you’re allowed to receive items such as lighters in your local area. Sentiments Store complies with UK shipping regulations and may decline or cancel orders where shipping restrictions apply.

📞 Contact Us

For any shipping-related questions, feel free to reach out:

: +44 7754 057225

: support@sentimentsstore.store

: 24 Bala Street, Liverpool, L4 2QW, United Kingdom

Thank you for choosing Sentiments Store — where everyday essentials meet thoughtful design.